How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-04-16T13:16:36+00:00

    I need to complain. However everytime I open up a support ticket to be called, it is just closed by an agent. You can see it in the support history.

    I just want to get windows activated as I have a legitimate copy and ALL troubleshooting steps have failed. Why do agents keep closing my tickets without so much as messaging me?

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  2. Anonymous
    2024-04-15T12:21:24+00:00

    I'm having the same issue since February 29th. I have an email stating that I would receive a refund in the next 30 days. I have since spent another 90 minutes on chat to no avail, have sent 15 emails to all concerned (5 staff + Microsoft Support) and no response. They are still regularly trying to take money from my account so have had to block them until I get my refund. Appalling customer service - how can I contact their legal team

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  3. Anonymous
    2024-04-12T09:27:30+00:00

    I am having the same issue.

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  4. Anonymous
    2024-02-26T11:08:59+00:00

    Dear Novel London,

    Good day to you and we do understand your concern here. As a community moderator, we don't have such resources to check any user's data and billing data. For this query, you need to contact Microsoft Billing team by Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn and Global Customer Service phone numbers - Microsoft Support. Appreciate your cooperation.

    Thank you for your precious time.

    Sincerely,

    Ankita Vaidya

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  5. Anonymous
    2024-02-23T09:47:02+00:00

    Hi Novel,

    Please try to call he MS global hotline directly: Global Customer Service phone numbers - Microsoft Support.

    Regards,

    Sherry

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