How can I contact the Complaints Department?

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Anonymous
2024-02-22T00:36:59+00:00

I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-05-13T18:56:17+00:00

    I have same issue and have hit same barriers. Microsoft take money and dissappear behind faceless algorithms. I have had no response using every reference on their website. My account foes jot exist yet I am charged nearly £50 per month by credit card subscription which I did not request and fo not use.

    Any suggestions welcome but I'm heading to Martin Lewis then lawyers!

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  2. Anonymous
    2024-05-08T20:08:28+00:00

    i have same issue they told me the 2013 subscription which was life long now wont work this is illeal to not replace under consumer rights act senction 23

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  3. Anonymous
    2024-05-06T22:34:38+00:00

    Yes same problem

    MS are complete Corporate so and so's . Have never replied to anything really for me. They take your money and do nothing in terms of support afterwards. Yes there's millions of users but they aren't making a whole lot of effort for those that have spent real money on a genuine licence

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  5. Anonymous
    2024-04-25T20:57:41+00:00

    Thank you for sharing! I was on hold for hours at a time and transferred from one caller to another then cut off. This is looking more and more like it needs to be taken further.... and very sketchy business behaviour.

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