How can I contact the Complaints Department?

I already ended the yearly Microsoft 365subscription but it took away my money

Your product has cost me around $700 so far, I’ve spent over 14 days trying to work this out. I’m over it. I’ve made a complaint with the Australian telecommunications who now intend to take action against Microsoft.

Kind regards, John Moody. I suggest you don’t email me because it’s probably not gonna get through like all of them call me. I’ll say it again call me.

This is useless advice.

I saw your post and as you say raised a ticket making it clear my business wanted to lodge a formal complaint and receive answers about the terribly poor support experience we have been having on an unresolved issue since 27th June 2024.

I was contacted back by an agent who proceeded to try to persuade me to "vote as a 5" on the phone and who told me to use a link: https://feedbackportal.microsoft.com/feedback  to complain formally.

I had no doubt that the phone call was simply designed to deflect any complaint and as expected I have not received any answers to the complaint filed this way and the ticket has been closed down. Frankly Microsoft should be ashamed and embarrassed allowing such behaviour to happen.

I am NOT using this link as it is for feedback onto public forums. Our company wanted to make a formal complaint about the blatantly poor support so far we have received on one of your defective MS365 products.

So, how do we make a formal complaint having tried what you have suggested?

I signed up for one month on Teams but now seem to get a recurring charge on a monthly basis. Their telephone numbers just give recorded messages saying everything can be done on line which is a lie.

The e mail invoice has an address in Ireland so I have sent a letter to the asking to cancel. I wonder if there is human in Ireland that can read.

Meanwhile I have instructed my bank to refuse the direct debits as fraudulent. If you cannot talk to the provider what else can you do?