How can I contact the Complaints Department?

There customer support service is absolutely shocking

I had a similar issue with just using my account altogether after it had been shut down (They said it was suspicious activity but I suspect it was my using Synology's sync feature instead of their OneDrive sync feature). During the shut down, my files weren't syncing at all and they didn't give me access to any of my files (fortunatly it was only the backups).

I could only email customer service and in the span of like a slow 10 days, I asked about 10 times what suspicious activity existed and why I hadn't been given any notice about a security issue and then why I hand't gotten a notice that my account had been shut down. They only had one customer service agent respond and he played it out like he either didn't understand what I was asking or responded to a different question - never responded. I asked like 6 times to either speak to another agent or his manager and he played the same game.

At the end of the exchange, I emailed him to say OK I'm going to take it that you're refusing to connect me to your manager to complain about your service and refusing to respond to questions about security issues on my account. I think if you give people the run around for so long, anyone else would feel the same way. After that he responded that I was the only person with the security issue and that because of that there wasn't a need to investigate further.

Not a good experience. Sucks that a paid a year for 365. Will only mean I have a good amount of time to find something else.

I subscribe to Amazon Prime and have had to contact them on issues in the past though not IT and I'm not familiar with live.com. Both those connection issues could be related, in which case it could also be IT related and quite possibly a quick fix. If it was me I would get an IT person to check it out, if they are connected, and also a general pc health check which can be done remotely, ie you liaise with them in real time and allow them access to your PC so they can investigate the issue. I've used airtasker in UK or freelancer.com which is cheaper where you can post this job and how much you want to pay, and will get a reply back in a few minutes.

Having a problem receiving emails on my live.com account from amazon.com. I am unable to get any support for this issue because 1. I am a home user, and am obviously not good enough for any assistance since I keep getting redirected to online support. 2. Online support is a bust because when I try to go that route, it asks for my email address, then informs me that this is not my property. End of the line.

Also, for some reason, several times a day I get a notification on my phone that it cannot contact microsoft and to click here. When I do so I am demanded to change my password. I already have. Twice. In a week. I do not want to do that again.

I am unsure that this is connected, but I suspect it is very possible.

Is there someone... ANYONE... willing to assist? I am complete frustrated to tears here.