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I challenged three charges which amounted to over £290 and was given and email to say the refund was on its way and it's never been deposited into my account. I have called the helpline SEVERAL times and have been fobbed off. Where can I lodge a formal complaint?
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I keep these emails, and it does not make a difference, I still need to talk to a person, and you are providing with one.
I am having problems too.
I have just been on the chat about an unknown charge and sh his unable to help. Said I need to contact the commercial team. However, the numbers take me to technical support who are asking if it's a professional or personal computer issue. Its neither, its an account charge I do not recognise.
Has anyone managed to get an email address?
I'm trying to get full refund on an app which I never purchased it amounts too £240.48 and I'm getting fobbed off too it had emails from SRILATHA R, achraf then spoke too ali ,justin ,achraf they put me on hold someone came on call spoke in different languages but phone down on me
I have had money taken out my account without my permission.
You took the money from my card details stored in my computer without my permission.
You have not told me what service you provide and what I am paying for.
I find this an unauthorised transaction as you should have asked me if I wanted the service you provided and to have asked me for my bank details .
I don’t know what I am even paying for.
I am really unhappy with the way you went about this.
Please can I have a response from you.
Louise Bainbridge
Complaint about a Company You own now.
I want to complain about Bethesda which Microsoft now owns. My specific complaint is that i cant use the Skyrim Creation Kit via GOG and you want to make me buy dodgy spyware from Valve/Steam. Bethesda is deliberately blocking such an outcome and that sucks and that is being polite about it. i therefor cant Mod the game as I would like to That is if Steam actually works and it doesn't.
I will not buy the game on Valve/Steam as I keep getting Fatal download error and have been getting such for months. I thus cant play any of the 6 games I bought on Steam. Please make it so that Bethesda will allow the Skyrim Creation Kit on GOG so I can Mod the game.
Yours a fed up Bethesda/ Microsoft Customer.