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I get this message every time I start Word or Excel and enter my valid email account name:
Apps show correct account when I acknowledge and enter program.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I did the same spending several hours reinstalling MS365 and looking at my copilot pro account. She transferred me to another department and my issue was finally resolved in 15 minutes.
Thank you for your reply. After a few different agents I was lucky enough to get connected to someone fantastic and shared a comment I found in this thread. She uninstalled the product and re-entered it and it was fixed in about 1 hour.
I don't know if this is exactly what she did but she was straight into my computer once I shared it.
"IT
Ion Truican Replied on May 16, 2024Report abuse
Dear all,
the Error 29 could be solved:
1). open command prompt as Admin
2). cd c:\Program Files\Microsoft Office\Office16\
3). cscript ospp.vbs /inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX"
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Was being driven mad with this issue, saw this solution somewhere else, it worked flawlessly!
https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state#method2 Just run the automated scripts, then open word or some other office app and try to login. Worked for me at least!
finally... this was driving me mad today, when I did logoff and logon again in Office. Then, I got this error. It seems, the credentials are not unloaded correctly.
Now, I can logoff (not that I need to) run the scripts and ok.
The whole mess started today when I did try out the Windows Pin, but then, reverted back to normal logon. Then, suddenly, Onenote said, it is not activated, etc.
This is on you, Microsoft!