Error code 29 when starting O365

Anonymous
2023-12-05T02:59:44+00:00

I get this message every time I start Word or Excel and enter my valid email account name:

Apps show correct account when I acknowledge and enter program.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  2. Anonymous
    2024-05-23T08:27:19+00:00

    Thank you for your reply. After a few different agents I was lucky enough to get connected to someone fantastic and shared a comment I found in this thread. She uninstalled the product and re-entered it and it was fixed in about 1 hour.

    I don't know if this is exactly what she did but she was straight into my computer once I shared it.

    "IT

    Ion Truican Replied on May 16, 2024Report abuse

    Dear all,

    the Error 29 could be solved:

    1). open command prompt as Admin

    2). cd c:\Program Files\Microsoft Office\Office16\

    3). cscript ospp.vbs /inpkey:XXXXX-XXXXX-XXXXX-XXXXX-XXXXX"

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  3. Anonymous
    2024-05-22T14:43:30+00:00

    I did the same spending several hours reinstalling MS365 and looking at my copilot pro account. She transferred me to another department and my issue was finally resolved in 15 minutes.

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  4. Anonymous
    2024-05-22T10:48:22+00:00

    I had this problem, and it was related to the version that MS thought was installed on my computer. The engineer had to remove references to the older versions of MS Office (2016 and 2019) that were registered on my computer.

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  5. Anonymous
    2024-05-22T10:14:57+00:00

    i cant believe 6 months on and this is still an issue. i spent hours with an agent lastnight and got nowhere.

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