Error code 29 when starting O365

I think I have identified the issue, but i am not sure. I reinstalled the system and logged in only with my personal account, without activating the work account, and I still encountered error 29. I then recalled that I had signed up for Copilot Pro today, which seems to have caused my license to not renew properly. However, I am not certain if your situation is the same as mine. And I do not know how to solve this problem.

Hello and thank you for the response.

My license is active and shows when I open Word/Excel.

Reinstalled O365 and rebooted.

Still get Error 29 when opening Word/Excel.

Recommendations?

Tom

Hi Tom H

My name is Ifeoluwa and I’d be more than happy to help you with your query. I'm sorry you are experiencing this with your . No worries, let me help you sort this out.

It's important to note that this is a public user-to-user community forum, and none of us here work for Microsoft.

Error code 29 in Microsoft Office 365 could indicate a licensing or activation issue. To resolve this, try the following steps:

-Ensure that your Office 365 subscription is active and up to date.

-Sign out of your Microsoft account in Word and Excel.

• Restart your computer.

-Open Word or Excel and sign in again with your valid email account.

• If the issue persists, you may need to repair or reinstall Microsoft Office. Use the Office Repair tool or reinstall Office from your account portal.

kind regards, ifeoluwa.