This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
I get this message every time I start Word or Excel and enter my valid email account name:
Apps show correct account when I acknowledge and enter program.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Just a FYI, do NOT bother formating PC and attempting a clean install again. Same issue still persists.
Attempted on multiple PCs.
Experiencing the exact same issue with Office 365 and Copilot Pro.
Fighting with it for days only to be advised by Level 2 this morning after pushing issue... Dang
* Has anyone attempted to resolve this by maybe removing the Copilot sub and then adding it back in?
Cheers all
I am in the same boat as you, and sad to hear that more people are staring to face this issue. I was fighting with Microsoft for 3 days straight with no viable solutions.
Hi Elmar08,
Thank you for your response! I will continue to follow up on this issue here.
Best regards
wanzhiyu
Hello wanzhiyu,
I encounter exactly the same problem as you describe. Yesterday, I got online chat support by Microsoft on this issue. A level 2 support agent told me that this problem is indeed due to Copilot Pro and that it is known at Microsoft. The engineers are currently working on a solution and will provide a fix soon.
Best regards
Elmar08