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My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.
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I have this problem as well. What is the solution? Microsoft needs to pin the solution to the top of this thread.
I have this problem as well. What is the solution? Microsoft needs to pin the solution to the top of this thread.
None has been forthcoming. Another orphan email address. I ended up creating a different one for my son.
I can not believe this has been going on for years. How the **** has Microsoft not allowed parents to manage their kid accounts. THIS IS INSAINE!!! i should be able to rest my child's password at will. this is BS. Stop being little B*tches and stand up for parents.....
Because to big tech types, parents are an obstacle to be overcome.
I actually tried everything. I read MS help pages - there are CIRCULAR support references, that finally leads to the same site - to the same site that not worked.
I also managed finally to speak with some incian support guys, they was really helpful, however they said - after some rounds of mailings that there is NO WAY to recover the accound if that idiot MS account recover site does not recovers it.
So finally - after spending really lot of work on it - I created a new accound and payed that f* Minecraft again to my child. F* MS. F* them all.
Sorry for telling this, but this was really really fristrating...
So, the funny thing is that I listed 7 features I want at home for my children's accounts.... I have all of those features for my "children" at work. So, it's not like it can't be done.