How can I reset the password to my child's account?

Hello,

I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum. I understand your concern as there issues with accessing the minor accounts.

Could you please verify if you have provided the consent for the child accounts from the Safety app?

1. Visit family.microsoft.com and sign in to your Microsoft account.
2. Click on the three dots above your child's account and choose the option <Manage consent>
3. You will be redirected to the * Manage Permissions * page where you can see all the children that are part of your account.
4. Please verify if you have options to edit the child accounts information

Could you please try this option provided in below forum?

https://answers.microsoft.com/thread/b5baa52a-c7b4-48b3-9414-4a3a870f055f

Log in your account on the device then go to Control Panel > User Accounts > Manage another accounts. Check if you can modify the password. If you still can't change the password, go to https://account.live.com/password/reset.

Hope this information would be useful to you. Please feel free to get back if you need any additional info.

Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

Hi Ravikumar,

When I followed the first four steps in your reply, this is what I saw for each of my children's accounts.

I had already read that forum post you linked. I created their accounts so they could play Minecraft, we do not use Microsoft software, so I am not sure about the second part of your reply "Log in your account on the device then go to Control Panel > User Accounts > Manage another accounts. Check if you can modify the password. If you still can't change the password, go to https://account.live.com/password/reset."

Whenever I use that link for the password reset, it asks to reset the password for my parent account. When I try to reset the password for my children's account, I enter an email address and a code is sent to the address. When I enter the code, it asks me to submit an account verification form, I enter all the information I can, but then receive an email with this:

I have nothing more to add to the verification form since my children have never sent emails from their accounts.

I understand your concern. Apologies for inconvenience.

Could you please try to reach Microsoft support?

Refer this link for global contact numbers - https://support.microsoft.com/topic/c0389ade-5640-e588-8b0e-28de8afeb3f2

Thank you!

Agreed - Microsoft - fix this issue!

Agree. Major issue rendering Microsoft Family accounts useless.

Creating tons of orphaned accounts due to inability to assist our children with password resets.

Need administrative password reset from Organizer account.