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My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
So, the funny thing is that I listed 7 features I want at home for my children's accounts.... I have all of those features for my "children" at work. So, it's not like it can't be done.
I actually tried everything. I read MS help pages - there are CIRCULAR support references, that finally leads to the same site - to the same site that not worked.
I also managed finally to speak with some incian support guys, they was really helpful, however they said - after some rounds of mailings that there is NO WAY to recover the accound if that idiot MS account recover site does not recovers it.
So finally - after spending really lot of work on it - I created a new accound and payed that f* Minecraft again to my child. F* MS. F* them all.
Sorry for telling this, but this was really really fristrating...
I can not believe this has been going on for years. How the **** has Microsoft not allowed parents to manage their kid accounts. THIS IS INSAINE!!! i should be able to rest my child's password at will. this is BS. Stop being little B*tches and stand up for parents.....
Because to big tech types, parents are an obstacle to be overcome.
I have this problem as well. What is the solution? Microsoft needs to pin the solution to the top of this thread.
None has been forthcoming. Another orphan email address. I ended up creating a different one for my son.
I have this problem as well. What is the solution? Microsoft needs to pin the solution to the top of this thread.