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My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.
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Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same issue, can't reset my child password.
I'm having the exact same problem tried to let the kids play a game today and it kept asking for the passwords to their accounts.. I miss the old way to create accounts on Xbox without having to create an email account for two 7 year olds!
I have this issue too! I am unable to reset my child's password...
I have the same situation - my kid did not remember password after setting and using safety pin for months...
How to reset kid's password with Family account???
Hi. I have the same problem. I created an outlook account for my child. I must have mis-typed the password, and your interface did not ask to confirm the password. Since I just created the account I cannot reset her password. When I go to the manage consent page in the family app I get the message.
I also tried the microsoft live password reset screen, and despite me answering all the questions correctly... she has no emails because I just created the account it would not let me reset her password.
In the United States, South Korea, Brazil, and the EU, legislation requires that children have adult consent before creating an online account. You can use this page to manage the child accounts for which you provided consent. Learn more.
Frankly I never wanted to create an email address for my MINOR. There should be a way to manage computer access without creating an email address.
Thanks you!