How can I reset the password to my child's account?

Anonymous
2023-08-10T21:40:20+00:00

My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

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  1. Anonymous
    2024-01-17T18:29:45+00:00

    lol :). Ok fair enough!

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  2. Anonymous
    2024-01-17T15:19:48+00:00

    Sony sucks giant moose balls. F sony.

    However, it can't be resolved. I had to make 2 new accounts from scratch. *do not make child accounts* unless 20000% neccessary

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  3. Anonymous
    2024-01-17T02:11:24+00:00

    I have the exact same issue -- create a child account for the Xbox and now something happened and he cannot login but trying to login prompts for MY password and when I enter it, the damn Xbox refuses to allow the login because "there's Already an account on the system with (my email address)". No wonder why Sony is kicking Microsoft's **** with PlayStation.

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  4. Anonymous
    2024-01-16T15:19:54+00:00

    I ended up creating a new email account. Tried multiple times to reset password - even completed security questions about the exact Xbox that was last used, but that apparently was not enough info.

    So there’s now a redundant account out there which I assume Microsoft will one day delete.

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  5. Anonymous
    2024-01-03T02:37:06+00:00

    I wouldn't be writing here if it was that easy. Yes I tried that..

    Now... Maybe they fixed the problem, and forgot password now works. I'll try again.

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