How can I reset the password to my child's account?

The only thing my children use their Microsoft accounts for is to create a family account on their computers and get to use Office and OneDrive to sync everything between their mother's house and my house. These accounts are tied to Gmail accounts that my daughter doesn't know exist and is tied to my son's cell phone.

Every few years, I have to search for a post-it note until i accept the fact that i lost it, go through the nightmarish process of resetting their Gmail account, then attempting to access their Microsoft account, writing all the information down on a post-it note, and sticking it in my desk.... just to be lost by the time someone gets a new device or needs the actual password for something.

As a PARENT account, i should have access similar to Azure AD management and have access to specific features at all times such as:

1. reset an account or create a temporary/permanent password
2. manage password change restrictions
3. disable/enable devices
4. lock a specific user out of certain or all devices for specific or full time periods
5. lock a user from accessing specific programs, controls, and folder access
6. wipe a lost or stolen device
7. collect basic usage statistics

This is the entire purpose of parent and family account management. Instead, i can only set their profile picture, set basic demographic information, age restrictions, and blanket restrict use of unmanaged third party software. which is basically useless.

I'm having the same issue and I'm absolutely blown away. I only even use Xbox as a backup for my children who were gifted one. I set up an email for my child so they could use it without messing with my information and set the family account information up under the impression that as the head of everything, there'd be no issue (especially for a minor child, a teen I MIGHT understand in regards to privacy) in resetting the password if something happened. It's ridiculous, and I work tech support so I KNOW how easy it is to come up with work arounds that still prioritize information safety guidelines. This seems almost intentionally difficult (more so for the user themselves than an actual hacker)

At the very least, something should've been notated during the creation process that says the head member of the family account can't reset passwords so add an additional backup because the backup you think you're setting up by setting up the online profile is not going to work.

Absolutely ridiculous

Same issue to me - MS support is a p@ce of s@t - sorry for saying this, but read below :(

I'm actually a programmer I completely not understnad how they can keep this for months.

I've tried the password reset FROM THE ACCOUNT THAT IS CONNECTED TO MY CHILDREN AS PARENT!

It says I did not given enough information - BUT THERE IS NO MORE INFORMATION as my children is used only Minecraft from that account -

the main information is that I'm connected to my children account as parent and I created the account! So what else is needed?

Also I've tried to contact support:

1. Support line: here I connected to a very dump AI bot. I told the bot the problem, it told me to go to a webpage, I told her that webpage does not working and I want to talk with a human - then it said goodbye to me and disconnected.
2. I managed to find out how to reach human support - it was taken 3 hours to find this out (!!!!) - 3 hours - as all pages are roundlinked to each other and finally each redirects to the password reset page. So I talked with support: the guy told me that there is no other way than to follow the process. I told that the process is bugous - he told that the process must be followed and there is no other way. BUT I CAN PROOVE that this account is linked to me I'd just need a human to verify it - but MS walled itself totally to be able to recover my account :(

This is crazy.

Please MS at least fix the problem for family accounts - the only thing that is needed a "Reset password" link on "Manage family" nearby the child :(

My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

Honestly, whoever is in charge of User experience at Microsoft (and Google for that matter) should be sacked. You are all absolutely useless.

I have an Xbox which I play Minecraft with my child. The question is why does my kids need to have an online account other than for Microsoft to track what they are doing? Why do they need to have an email AT ALL if they are under 10?

For those who are looking for the solution here: it is not related to Family Safety.

Ideally create a Microsoft profile with an email account that is NOT from Microsoft. Ideally use your own email as a secondary for password recovery purposes.

Try to login with your child's email and click forgotten password. if you do have an alternative email set up, it will send a 6 digit code to the secondary email, which you will then be able to access your child's account and then FINALLY change your password.

What is the point of managing a FAMILY account if you can't do bugger all about it is beyond my understanding. Again, useless. Try to do that while the excitement from your child's face turns into boredom as you made this as difficult as possible.

Hope it helps any parents who are still looking for answers.

I have the exact same issue -- create a child account for the Xbox and now something happened and he cannot login but trying to login prompts for MY password and when I enter it, the damn Xbox refuses to allow the login because "there's Already an account on the system with (my email address)". No wonder why Sony is kicking Microsoft's **** with PlayStation.