This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same situation - my kid did not remember password after setting and using safety pin for months...
How to reset kid's password with Family account???
I have the same issue, can't reset my child password.
I'm having the exact same problem tried to let the kids play a game today and it kept asking for the passwords to their accounts.. I miss the old way to create accounts on Xbox without having to create an email account for two 7 year olds!
Same problem here. I created two email accounts for my underage children since they're not able to do so just to reserve the names. I thought I used the regular passwords but seemingly I made an error when creating them because the password that should've been used doesn't work.
Now I have both accounts under my family safety, but can't ever access them again. Both accounts have never had any email sent to them or sent from them and no contact in their list. There is absolutely no way for me to reset their passwords so it's another two accounts that end up being ghost accounts and the names reserved and locked.
Microsoft really needs to get their **** together and allow people to assist their minors in resetting their passwords if they need to. It's 2024 for Pete's sake and they're acting like a bunch of incompetent jerks.
I have this issue too! I am unable to reset my child's password...