How can I reset the password to my child's account?

Anonymous
2023-08-10T21:40:20+00:00

My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

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  1. Anonymous
    2024-10-29T09:16:02+00:00

    My child is the Sam

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  2. Anonymous
    2024-08-18T21:51:32+00:00

    I am having a similar problem. This is atrocious. I created accounts for my kids and I cannot access anything. It would be better to be able to create child profiles to my own and not require logins with passwords for an xbox. It makes the whole thing pretty awful.

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  3. Anonymous
    2024-08-09T17:12:14+00:00

    This only works if you have setup a pin and can login to a PC.

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  5. Anonymous
    2024-06-29T01:41:19+00:00

    My children are unable to log into their accounts, and their accounts are linked with with mine in Family Safety. I am able to input all required information to identify their account in the account verification form, but they have not sent emails from their account. Every time I complete an account verification form, it tells me I haven't provided enough information. How can I provide more if they have never sent an email? It is VERY frustrating that as their mother, I am not able to help them reset their password and now their account and personal information is not within my control. Microsoft needs to fix this issue, I have read dozens of posts from frustrated parents about this.

    Hoping for some help and assistance.

    We created a hotmail account for my daughter for her to create a Google account to enable her to play her games such as Pokemon Go. Recently she went to delete her crunchyroll account, which it sent a verification email. She went to confirm this and it was then we realised she had forgotten her password. When we attempted to log in and reset her password, it advised that Sign In had been blocked to due excessive attempts by her. After reading through the help topics, we went through the process to recover her account, unfortunately we hadn't set up a second email account to verify. So we proceeded through to recovering her account using her details. As she doesn't use the email account, it was difficult to answer the questions relating to providing the email address and subjects that has been resent sent from her email address. As a result, her attempt to recovery was unsuccessful. Is there an admin who can assist us with recovering my daughters email account?

    She still has access to her Google account if that assists?

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