Couldn't sign into my enterprise account.

Anonymous
2023-08-13T11:30:53+00:00

Correlation Id: XXXXXXXX(PII removed to protect privacy)XXXXXX(PII removed to protect privacy)

Timestamp: 2023-08-13T11:25:35.000Z

DPTI: XXXXXXX(PII removed to protect privacy)

Error Tag: 657rx

Error Code: 2148073494

[PII removed by MSFT]

Microsoft 365 and Office | OneDrive | For business | Windows

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  1. Anonymous
    2024-02-05T16:35:02+00:00

    That worked for me aswell, delete folder:

    %localappdata%\Package\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

    on the user with the problem.

    But I had to do it as a local admin, and then find the problem user Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy folder.

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  2. Anonymous
    2024-02-01T13:45:30+00:00

    The most effective fix for office licensing that I have found:

    Logout of:

                    Word

                    Teams

                    OneDrive

                    Edge

    Credential manager:

                    Delete all Windows Credentials.

    Registry:

                    Delete:

                    HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity

    Files to remove:

          Delete the Licenses and Licensing folders at:

          %localappdata%\Microsoft\Office\Licenses

          %localappdata%\Microsoft\Office\16.0\Licensing

    Reboot.

    Give the computer a minute at boot.

          Teams should automatically start.

          Logon to it first.

          Wait 30+ Seconds. Continue to chat with our client.

    Open OneDrive

          Sign in. Use the current folder.

          Wait another 30+ seconds while OneDrive syncs

                Chat with our client.  They don’t bite. :O)

    Open Edge

          Logon to Office online

                I use portal.office.com

                Sign them in and then use the Waffle

                Open Word and open a blank document.

                Choose to edit it in the Desktop App.

                As it opens the Desktop app it should

                Ask you to activate office and succeed in

                Licensing it.  There are a couple of cases

                Where I had to do this twice.  The first time

                It said it updated office and to close out of

                Word/Office.  Closed and tried again and it worked.

     

    This method has been super reliable for me. 99% of the time.

     

    Any suggestions or other methods you have found to work?

     

    From Article:

    https://learn.microsoft.com/en-us/office/troubleshoot/activation/reset-office-365-proplus-activation-state

     

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  3. Anonymous
    2024-01-31T11:28:42+00:00

    THANKS

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  4. Anonymous
    2024-01-23T06:56:52+00:00

    How to clear TPM cache?

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  5. Anonymous
    2024-01-05T15:55:54+00:00

    Thank you. I had the same problem and this worked.

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