Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
I only noticed this problem happening for me on Friday (26 Aug 2023), but it's been driving me nuts ever since. I use Word all the time, and also Excel to a lesser extent. The "Microsoft respects your privacy" screens keep popping up every time I open one or the other. Clicking the options (in all combinations possible!), closing, and reopening does nothing. Worse, if I stay in Word, for instance, I'm actually logged out on my account. I can log in from the 'sign in' button at the top of the Word doc, but next time I open Word it's doing it again.
I've gone to my Account via <account.microsoft.com/> so many times and set the preferences, checked the account email, etc., I've lost count.
I only have M-365 Personal, rather than Business, because it's just me using it for my work. Apparently this makes me insignificant small-fry to Microsoft, as I can't discover anywhere how to talk to a Microsoft support person. This is the best I can find, and nothing I've read has worked for me so far. The 13 20 58 number goes nowhere now, other than to direct me online for some 'self help', which eventually landed me here.
I only have one email attached to Microsoft 365. I have a Hotmail address connected to Outlook for Apple on my iPhone, but I've set the preferences to the same things as my computer, and still no effect. Everything has been functioning fine till a few days ago, but I see from these posts that different people have had this problem at various time for ages.
I understand there might be different reasons for this issue, but nothing had changed in the way I do things in the last few days except this nightmare started!
Help!!
Next step... cancel M-365 subscription and find something else?