Explorer.EXE This file does not have an app associated with it for performing this action.

Dear leuan McGuckin,

Good day!!

Apologies for the inconvenience caused and please don’t worry, let’s work together on your concern and move towards a resolution path.

I understand your concern and would like to confirm whether you are encountering the error after any recent Windows update. If yes, you can try System File Checker tool to repair missing or corrupted system files, here is the reference article: Use the System File Checker tool to repair missing or corrupted system files

If not, please reset the OneDrive sync client and check whether the same problem happens. Reference: Reset OneDrive - Microsoft Support

If still the same problem persists after resetting the OneDrive sync client, please follow the below steps and check the outcome:

Step 1: Click on the OneDrive icon in the task bar> Help & Settings> Settings> Account> Make sure to unlink any Office 365 account connected to OneDrive sync including personal OneDrive.

Step 2: Quit OneDrive sync client> Uninstall the OneDrive sync client (Turn off, disable, or uninstall OneDrive - Microsoft Support)

Step 3: Open the File Explorer> C drive> Users> Folder with the user profile having the problem> AppData> Local> OneDrive> Move the Cache folder to Desktop> Go back to Local folder path> Go to Microsoft folder> OneDrive> Move the complete folders to Desktop location.

Step 4: Go to the Control Panel> User Accounts> Credential Manager> Windows Credentials> Remove/Delete identities related to OneDrive.

Step 5: Restart the PC> Install the OneDrive sync client (OneDrive release notes - Microsoft Support – download and install the latest Production version)> Setup the user account on the OneDrive sync client and make sure to select the new location instead of choosing Use this folder> Check the behavior.

If still the same problem persists, can you please confirm whether the same problem happens with other users in your organization?

Moreover, if you have tried any other troubleshooting methods, please feel free to share here.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia

As an FYI to all users with this issue:

The following that has been tested does not work:

Methods We Have Tried:

• SFC Scannow (Failed)
• Profile Reset (Failed)
• Take BitLocker out (False lead)
• Check LNKFILE on Reg Edit (Failed)
• Check Folder/explore/command on Reg Edit (Failed)

When resetting the sync client, it replicates the issue and pops up with 5-6 of them at one time

I will however forward this on to my colleague :)

Maybe my colleague is doing it a different way, I am not too sure - Will keep you updated!

Dear leuan McGuckin,

Thanks for writing back and updating with us.

As per the further updates, we would like to appreciate for sharing the detailed information about the troubleshooting steps tried and since the problem is happening with every users in the organization, there is should be some compatible issue with the Windows component and OneDrive sync client.

If your colleague is able to reproduce the same problem even after trying the steps mentioned in my previous reply, I believe the problem need to be further investigated by the related development team by collecting the OneDrive logs and Fiddler logs.

So, I suggest you raise a support ticket from the Office 365 admin center, where the related team will collect the Fiddler logs and find out the cause of the problem.

Reference: Get support - Microsoft 365 admin | Microsoft Learn

Note: To create a support ticket, you need to have admin privileges and if you aren’t admin of your Office 365 organization, please contact the admin of creating a new ticket.

Moreover, if you find a solution, please provide here so we can mark your answer as it will be helpful to other members in this community with same problem.

Appreciate your patience and understanding. Have a great day!!

Best Regards,

Sophia

Hi All,

It has been a long time but this issue is still happening and cannot be replicated

It is fact random

There are no links between the users - I have checked OneDrive versions and all are on pretty much different versions...

This issue seems terminal

Another user has reported this

It feels like it is spreading terminally

Any one know a fix?