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Nov 10, received four fraudulent charges of $50 dollar Microsoft Store credit charges billed to my credit card. One of them got rejected so three of them went through.
I looked on my Microsoft account and see the charges of three $50 dollar charges as Microsoft Store credit and no history showing what my own account was funded or how it was used to purchase anything. Should conclude that this is a fraudster that funded his own account.
I have a new credit card on the way now, trying to figure out how to get in contact with microsoft so I can dig deeper as to where the money went/how it was spent so we can catch this fraudster and provide supporting documents to my bank.
Tried calling support, get point to a website, tried the website, no help or details can be shared even though it's my own account. Please help me get more details.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks so much April!! I just submitted my refund request via Xbox. Happy Thanksgiving!
I had the very same scenario on my account. A hacker was able to add a new member to my Microsoft family. They purchased two $50 gift cards, refunded one and then removed the member from my account. I simply opened a chat with Microsoft support, gave them the order # and reported that it was fraudulent. They initiated a refund immediately. No problem.
Hi,
This happened to me as well. A "Taelin Nachazel" joined my family and charged my card a one-time $50 Microsoft credit. I am trying to dispute this as well.
UPDATE:
After chatting with someone from Microsoft Contact Support, she refunded my $50 and suggested I turn on the 2-factor authenticator- which I did. She confirmed they are aware of the issue as they received multiple complaints today. Also, I noticed the hackers had been trying to access my account days before from different locations but failed multiple times. Change your passwords ASAP and turn on the 2-factor authenticator.
How did you get through to the chat? That feature hasn’t been working for Me
Great news!! You too!