I got three $50 dollar charges to my microsoft charges that I cannot get more details on

Hi Clinton L!

I am Shakiru, an independent advisor and a user like you, and I am glad to be helping you out today.

Please note that this forum is user-to-user support and we do not have permission to access your account and personal information.

I understand you got three 50-dollar charges to my Microsoft charges but I cannot get more details

However, all you need do is investigate the charge further (cancel any subscription in the process to request a refund) before contacting Microsoft Support if you find any and have not been refunded.

To investigate the Unknown charges, please try the following:

1. Check your inbox for a purchase confirmation email from Microsoft products. Note check your inboxes if you have more than one Microsoft account attached to the payment methods.

Remember to check your spam or junk folders to make sure it wasn’t accidentally flagged as spam.

* Check the Order History in the "Payment and Billing" in your Microsoft account by login via https://account.microsoft.com/billing/orders and then review all the purchases and subscriptions you've made

Charges from Microsoft for consumer purchases will appear on your billing statement in columns with Date, Description, and Amount

MICROSOFT*ULTIMATE 1 MONTH MICROSOFT*CONSOLE 1 MONTH MICROSOFT*XBOX MICROSOFT*XBOX LIVE GOLD

If you find any of the charges for any purchase that tally with the charges from the bank statement, you will need to cancel the subscription to get a refund.

See my comment on this thread on how to cancel and request for refund: https://answers.microsoft.com/thread/b3d79f7b-8624-4f6c-88ae-0f7e0eb4b07b

However, If the entry on your billing statement isn’t in one of the above formats, it may not be from Microsoft and may be an unauthorized charge in this case, you should contact your bank for help

Learn more on how to investigate unknown charges here: https://support.microsoft.com/account-billing/398c5328-364c-d5e4-ea8f-f5ad60562a93

If you have any issues, you can contact Microsoft Support via chat at http://support.office.com/home/chat Please follow the steps below to avoid being directed to an AI chatbot.

Once you click the support link, Type or describe the issue in the search bar Click on the "Get Help" button Click the "Contact Support" button at the bottom of the page Select your option under "Product and services" and "Categories" Choose your Support option, preferably select "Chat with a support agent in your web browser" Enter your email address and Confirm your email again

Once you do that, a service request will be open and you will need to exercise patience for the Microsoft Support Agent to chat with you live

I hope this helps give an insight into resolving the issue, kindly let me know if you require additional assistance, and I will be glad to help further.

Please, remember to give back to the community. Help the next person with this problem by rating how this conversation was helpful.

Thank you for your patience and precious time.

Kind Regards, Shakiru

But the investigate doesn’t work. I’m running into the same issue. I got hacked for 5 $50 charges yesterday (Sunday) I call the bank and they cancel card and are sending a new one. I call bank today to dispute the charges (had to wait til Monday to do that cause bank was closed on Sunday) and they say I have to have Microsoft deal with it. I’ve been trying all ways possible to reach someone to dispute the charges and can’t find a single venue to do so. As mentioned above, click investigate but when I do that it asks me to put in the 3 digit code on the back of the card and I do that. But because the bank canceled the card, Microsoft no longer sees it as a valid card I get an error. So I can’t get past that part of the investigate a charge option you are talking about above.

I got the same thing this morning with zero help from Microsoft. No way to stop this besides a bank investigation. How is there no support? Please help!

same thing except i got hit with five $50.00 charges on my credit card. i cancelled the credit card and reported fraud to the bank. Microsoft not a lot of help.