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Nov 10, received four fraudulent charges of $50 dollar Microsoft Store credit charges billed to my credit card. One of them got rejected so three of them went through.
I looked on my Microsoft account and see the charges of three $50 dollar charges as Microsoft Store credit and no history showing what my own account was funded or how it was used to purchase anything. Should conclude that this is a fraudster that funded his own account.
I have a new credit card on the way now, trying to figure out how to get in contact with microsoft so I can dig deeper as to where the money went/how it was spent so we can catch this fraudster and provide supporting documents to my bank.
Tried calling support, get point to a website, tried the website, no help or details can be shared even though it's my own account. Please help me get more details.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I had the same issue with six charges of $50. The person got themselves added to my family account, did their six $50 charges, then was removed from the account. I reset my passwords with Microsoft but got zero help with the six charges. It's an endless circle.
My account got hacked by an "Aliya" on 11/18/23, added me as a family member then quickly deleted me. Paypal was absoultely pointless. They told me that the charges weren't suspicious! I chatted with live support and on my credit card it says "Microsoft Buildings". I disputed it through Xbox tonight and the live chat guy said I should have a refund in 3-5 days, BUT they rejected it.
I called somebody through Xbox and demanded a refund and they gave me a refund the same day. You have to call.
Josh,
I went through the Contact Us, Xbox Support and the request a call back. Someone called within a minute and I was able to get the charges refunded.
s
Thanks Josh,
Hey, everyone is saying go thru the "X-box" and talk to a rep. there. Seems to have a bunch of positive results. That's my last-ditch effort tomorrow. I removed all payment methods, so I hope I'm safe there.
What number did you call?