I think my Microsoft account has been hacked

Reported
Anonymous
2023-07-26T08:29:11+00:00

* Locked

Hi,
I cannot access my Microsoft 365 account anymore.
I think my account has been hacked because when I try recovering the password, the email displayed is apparently from a Czech Republic domain (.cz). However, I have never had any .cz email.
I would like to please help me recover my Microsoft account access, so that I can get back to using it.
Thank you for your support.
Kind regards
Umberto

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-11-28T13:29:46+00:00

    Also, DON, it says that passwordless with MS Authenticator is the safest route... so is it two step or authenticator without a password???

    I don't know which is safer. I don't use the Authenticator app. I prefer two step verification with a strong password. That way, if my phone is unavailable, I can have a code sent to an alternate email account.

    Don

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-11-28T13:37:14+00:00

    like when I was hacked over 8 times in 5 months - AT LEAST!

    thanks, but two step doesnt work....considering American's are being hacked from central and south america, and vise versa. Maybe fix your security pathces that come in about 10 times a day! I have reinstalled my OS 4 times in one month!

    Microsoft can't make your accounts more secure. You will have to.

    How to keep your Microsoft account secure

    https://support.microsoft.com/en-us/account-billing/how-to-help-keep-your-microsoft-account-safe-and-secure-628538c2-7006-33bb-5ef4-c917657362b9 

    How secure how strong is my password

    https://www.security.org/how-secure-is-my-password/

    Don

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  3. Anonymous
    2023-11-28T16:00:20+00:00

    please connect me with a live support person.

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  5. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-11-28T16:36:05+00:00

    Stephen Sweitzer wrote:

    please connect me with a live support person.

    If you are trying to recover, to regain access to a Microsoft account or an email account, Support Agents are rarely able to help.

    <Reposted>

    Microsoft Support contacted via phone or chat won't be able to help you with this.

    In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

    is the warning that

    "Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

    <End>

    Please tell me/us what problem you are trying to resolve.

    Don

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