I think my Microsoft account has been hacked

Reported
Anonymous
2023-07-26T08:29:11+00:00

* Locked

Hi,
I cannot access my Microsoft 365 account anymore.
I think my account has been hacked because when I try recovering the password, the email displayed is apparently from a Czech Republic domain (.cz). However, I have never had any .cz email.
I would like to please help me recover my Microsoft account access, so that I can get back to using it.
Thank you for your support.
Kind regards
Umberto

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-10-16T20:41:06+00:00

    To Microsoft Office Business Team

    My account *** Email address is removed for privacy *** was hacked in August 2023. I can't access my e-mail, and my Office Business Standard applications like Word, Access, Excel, and so on. My email to secure communication with Microsoft is *** Email address is removed for privacy ***. My account *** Email address is removed for privacy *** now is under hacked that do its administration. My phone number is <removed> I suggest using the phone number + <removed>

    Sorry. You aren't communicating with any Microsoft Team here.

    Here's the relevant article:

    How to recover a hacked or compromised Microsoft account

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 

    Don

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  2. Anonymous
    2023-10-16T19:42:47+00:00

    To Microsoft Office Business Team

    My account *** Email address is removed for privacy *** was hacked in August 2023. I can't access my e-mail, and my Office Business Standard applications like Word, Access, Excel, and so on. My email to secure communication with Microsoft is *** Email address is removed for privacy ***. My account *** Email address is removed for privacy *** now is under hacked that do its administration. My phone number is <removed> I suggest using the phone number + <removed>

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  3. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-10-15T08:27:36+00:00

    Camille Garcia1 wrote:

    I tried to log into my email account but even when I reset my password the email it suggested that I use to reset my password is not an email address I've ever used.

    When you click on "Forgot password" is there only the one email address offered?

    Or, when you get to "Enter password" and you click on "Other ways to sign in, is an email address offered that you can use?

    Don

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  4. Anonymous
    2023-10-15T07:29:55+00:00

    Hello,

    I tried to log into my email account but even when I reset my password the email it suggested that I use to reset my password is not an email address I've ever used.

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  5. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-10-14T00:36:10+00:00

    Samuel K. Grimes wrote:

    i have gotten charges to my debit card that didn't make

    Please work through this article and pages it links to.

    How to investigate a billing charge from Microsoft or MSbill.info https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-or-msbill-info-398c5328-364c-d5e4-ea8f-f5ad60562a93

    If, after working through that article, you still need to or want to contact a Support Agent...

    Contact Microsoft Store Support

    https://support.microsoft.com/en-us/account-billing/contact-microsoft-store-support-4f615f2a-6bbd-fd69-6695-ae213d63eef0 

    Don

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