I think my Microsoft account has been hacked

Reported
Anonymous
2023-07-26T08:29:11+00:00

* Locked

Hi,
I cannot access my Microsoft 365 account anymore.
I think my account has been hacked because when I try recovering the password, the email displayed is apparently from a Czech Republic domain (.cz). However, I have never had any .cz email.
I would like to please help me recover my Microsoft account access, so that I can get back to using it.
Thank you for your support.
Kind regards
Umberto

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

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  1. Anonymous
    2023-10-25T22:51:10+00:00

    not really because i received an email to my phone from Hotmail/Microsoft team saying my email was hacked if and to replay to the massaged to alert this them is said to reach back so they can fix the problem - i did have access on my phone and laptop to view but not to send and receive email when i used other laptop is when it said that i couldn't access the acct and locate so i reached out to Microsoft team they emailed me back that they decided to close the acct without giving me an option to at least extract important files i could have at least gotten !

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  2. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-10-25T19:15:53+00:00

    xoxonth wrote:

    1. the email acct was my main acct for over 13 years and was used all the time

    1)yes it did say the acct doesn't exists

    Then (second question) the hijacker created a new alias and deleted the original address, now a non-primary alias. There is no way for you to recover this account. Sorry.

    Don

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  3. Anonymous
    2023-10-25T18:24:33+00:00
    1. the email acct was my main acct for over 13 years and was used all the time

    1)yes it did say the acct doesn't exists

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  4. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-10-24T10:21:59+00:00

    У меня был аккаунт икс бокс кажется меня взломали ничего уже не пойму давно не заходил


    From Russian:

    I had an X-Box account, it seems I was hacked, I don’t understand anything, I haven’t logged in for a long time

    1. If you, at any point, didn't sign-in to the account for a year, it was closed and cannot be recovered.
    2. When trying to sign-in at https://account.microsoft.com are you told that the account doesn't exist?

    1. Если вы в какой-то момент не заходили в аккаунт в течение года, он закрывается и не подлежит восстановлению.
    2. При попытке войти на сайт https://account.microsoft.com вам сообщают, что учетная запись не существует?

    Don

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  5. Anonymous
    2023-10-24T04:59:47+00:00

    У меня был аккаунт икс бокс кажется меня взломали ничего уже не пойму давно не заходил


    From Russian:

    I had an X-Box account, it seems I was hacked, I don’t understand anything, I haven’t logged in for a long time

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