I think my Microsoft account has been hacked

Reported
Anonymous
2023-07-26T08:29:11+00:00

* Locked

Hi,
I cannot access my Microsoft 365 account anymore.
I think my account has been hacked because when I try recovering the password, the email displayed is apparently from a Czech Republic domain (.cz). However, I have never had any .cz email.
I would like to please help me recover my Microsoft account access, so that I can get back to using it.
Thank you for your support.
Kind regards
Umberto

Microsoft 365 and Office | Subscription, account, billing | Other | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

120 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-11-07T22:43:07+00:00

    hotmail.com

    0 comments
  2. Anonymous
    2023-11-07T16:59:17+00:00

    Hi

    I can access the email account but people who are doing

    e transfers , the email doesnt appear in our email but they are

    getting answer that e transfer is accepted

    carol

    0 comments
  3. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-11-05T20:43:58+00:00

    Rubem Lopes wrote:

    The hacker is using similar programs to microsoft original from open source (GitHub). He takes control over my account, progams, data, payment, etc.

    1. When trying to sign-in at https://account.microsoft.com are you told that the account doesn't exist?

    If so, the hijacker created a new alias and deleted the original address. There is no possibility whatsoever of recovering the account.

    1. Otherwise...

    The account recovery form is the only way to recover this account, unless #1 is true.

    How to recover a hacked or compromised Microsoft account

    https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

    1. And since people ask...
      Microsoft Support contacted via phone or chat won't be able to help you with this.

    In this article https://support.microsoft.com/en-us/account-billing/contacting-support-for-a-microsoft-account-bb65aa6a-9135-31df-0b36-d6318d6f4e0f 

    is the warning that

    "Important:****To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details."

    Don

    0 comments
  4. Anonymous
    2023-11-05T19:25:30+00:00

    The hacker is using similar programs to microsoft original from open source (GitHub). He takes control over my account, progams, data, payment, etc.

    0 comments
  5. Don Varnau 19,930 Reputation points Volunteer Moderator
    2023-11-01T08:38:39+00:00

    Joyce Villwock wrote:

    I have not been able to send or receive emails for several days. What do I do to fix this?

    1. Is this an @outlook.com account?
    2. Do you access the account:

    a. On the web with a browser? Which browser?.

    b. With the Windows 10/11 mail app?

    c. With an installed program like Outlook 365

    3. What error message are you seeing?

    Don

    0 comments