I think my Microsoft account has been hacked

Thanks Babatunde, I appreciate your help and insight.

Unfortunately, after filling the Microsoft form three times, with all information I have available (some questions ask for info that is 10 years old, and there is no way for me to recover it going back that far), I have always received an automatic email that says that 'Unfortunately, our automated system has determined that the information you provided was not sufficient for us to validate your account ownership.  Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner'.

This is exceptionally frustrating, because there is no way to contact a human person and explain the situation. No email address, nothing. This is just atrocious customer service.

Bottom-line, not only my Microsoft account has been likely hacked, but Microsoft itself does not have in place a procedure to help a customer re-secure said account. Quite baffling.

Would it be that hard for them to just install a more secure login procedure? (i.e. contact me on my mobile phone or a secondary/recovery email account)?

Speechless.

I understand that the situation has become more challenging since the hacker changed your recovery email. In this case, follow these steps to attempt account recovery:

Fill out the account recovery form: Visit the Microsoft account recovery form and provide as much information as possible. Clearly mention the change of your recovery email in the form. Microsoft will review your answers and respond within 24 hours.

Contact Microsoft Support: If you are still unable to recover your account after submitting the recovery form, reach out to Microsoft Support for further assistance. They offer various support options, including live chat with a Microsoft specialist.

Please be aware that recovering an account with altered recovery information may be more difficult. However, contacting Microsoft Support directly is the best course of action in this situation. They will ask you specific security questions to confirm your identity and verify that you are the rightful owner of the account, thus aiding in its recovery.

I hope these steps will help you regain access to your Microsoft 365 account. Best of luck!

Hi Peter,

Unfortunately no, I have dropped the ball on this one.
I think I am relatively lucky because the account that was hacked is my professional account, which is tied to the University where I work. Which means that no personal financial information should be accessible.

However, it is a sad joke that Microsoft, of all companies, does not have a support line in each major country on Earth. I am not even considering calling them in the US as suggested above by Babatunde.

This is something that should hit the news as a blatant example of mismanagement, lack of transparency, and basically non-existent customer service.

I wish I could be of any help.

Kind regards
Umberto

I cannot receive any emails

Trying to get password reset to my hacked and cannot get it changed to my new account

Saying reply is going to a gmail that I don’t have

Hi. The exact same thing happened to my account last Tuesday. I was getting the exact same message you did when trying to log in and same as you, i have the proof of purchase of minecraft but i havent managed to get it sorted out yet so if there s anyone at all here who could help...please help

thank you