Unable to complete the verification check on my payment method

Anonymous
2023-10-02T14:30:28+00:00

Hello,

I'm trying to start my Office E3 trial but I keep getting this message when going to Start Trial:

Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time.

If the problem doesn't go away, please submit a Service Request.

I tried calling the support but didn't get to speaking to anyone but pre-recordered auto-replies.

I have tried using a different card as my payment method, cleaning cookies, switching browsers and networks -- nothing worked. I can see there have been people with similar issues but unsure how they were solved. Could anyone please suggest an answer?

Thanks!

Kind wishes,

Kira

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-07-20T11:55:45+00:00

    Same issue here

    Can someone from the Microsoft team respond?

    Thanks

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  2. Anonymous
    2024-07-29T22:06:25+00:00

    I tried it in edge and it seemed to work

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  3. Anonymous
    2024-08-14T05:09:10+00:00

    Can confirm after 4 hours of trying every suggestion on the internet, I (temporarily) switched to Edge and it worked first go. I don't know how something so fundamentally basic could disrupt so many people in the way I've read it has.

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  4. Anonymous
    2024-08-28T16:09:15+00:00

    Been using this credit card for over two years and have been a customer for over six years. And I'm getting this error.

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  5. Anonymous
    2024-08-29T12:08:12+00:00

    Im facing the same annoying issue. Using Edge or Fireforx as a browser didnt help and also the solution from "Daniel Covey" is not working as i dont see the "Add an associated billing tenant" in my billing account options. Such a shame from microsoft to led their users allone with this issue and dont even providing helpful support or fixing this issue.

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    3 people found this answer helpful.
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