Unable to complete the verification check on my payment method

Anonymous
2023-10-02T14:30:28+00:00

Hello,

I'm trying to start my Office E3 trial but I keep getting this message when going to Start Trial:

Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time.

If the problem doesn't go away, please submit a Service Request.

I tried calling the support but didn't get to speaking to anyone but pre-recordered auto-replies.

I have tried using a different card as my payment method, cleaning cookies, switching browsers and networks -- nothing worked. I can see there have been people with similar issues but unsure how they were solved. Could anyone please suggest an answer?

Thanks!

Kind wishes,

Kira

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-05-07T17:24:38+00:00

    Same issue, my open ticket with Microsoft is four weeks old now, still cant add licenses.

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  2. Anonymous
    2024-02-29T18:22:42+00:00

    I have the same issue - and the technical support person keeps telling me to try the same steps that I've/we've already tried on 4-5 different support sessions. I had to some them logs from my browser. This is not a browser issue. I have tried 3 different browsers on 3 different computers.

    All I want to do is add a M365 E5 license. Shutup and take my money. Seriously.

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    7 people found this answer helpful.
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  3. Anonymous
    2024-01-16T20:41:23+00:00

    We are having the same issue! Ticket open for almost a month and nothing from Microsoft.

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    3 people found this answer helpful.
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  4. Anonymous
    2023-12-02T19:49:47+00:00

    This is beyond frustrating. I setup a new account and my trial expired. I am trying to purchase Microsoft 365 E3. I have been trying for three days and getting the same error. I have tried all the suggestions above. I tried calling support and end up in an endless loop. Three times I have caught live people but then get disconnected or they transfer me to another loop. Please, how can we fix this? I just want to purchase the subscription!!

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    1 person found this answer helpful.
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  5. Anonymous
    2023-11-30T12:09:41+00:00

    So what's the solution. I have a client i partially moved some users. Need to purchase more license for the others. Please MS what's the solution.

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