Unable to complete the verification check on my payment method

Anonymous
2023-10-02T14:30:28+00:00

Hello,

I'm trying to start my Office E3 trial but I keep getting this message when going to Start Trial:

Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time.

If the problem doesn't go away, please submit a Service Request.

I tried calling the support but didn't get to speaking to anyone but pre-recordered auto-replies.

I have tried using a different card as my payment method, cleaning cookies, switching browsers and networks -- nothing worked. I can see there have been people with similar issues but unsure how they were solved. Could anyone please suggest an answer?

Thanks!

Kind wishes,

Kira

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-11-30T17:49:03+00:00

    Hello All,

    I don't normally post to these, but due to the impact I think it's warranted. For a background, this has happened intermittently before and self corrected until about 2 weeks ago. I attempted multiple times to purchase additional licenses and found this thread, as well as others related, where others' experienced the same issue. I immediately opened a ticket and as luck would have it, a business advisor from MS reached out and so I pushed them to get this resolved and a week and a half later, it was resolved. Below is what I was told. HTH.

    "Good news, the issue has been resolved! We’re sorry about your failed purchase attempt. Microsoft monitors purchase activity as a security measure to protect the quality and integrity of the platform. Unfortunately, your recent purchase attempt was errantly blocked. Please attempt your purchase again. We are taking active steps to learn from this error."

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  2. Anonymous
    2024-11-27T16:46:57+00:00

    Nothing Works I have tried everything here, even iphone safari, admin app

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  3. Anonymous
    2024-11-13T08:38:43+00:00

    None of the above worked for me, I did however turn of my VPN and then the payment went through.

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  4. Anonymous
    2024-11-05T16:59:03+00:00

    Ended up using my iPhone Safari browser, which worked first time. Microsoft are useless!

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  5. Anonymous
    2024-10-27T12:28:35+00:00

    Hello

    I am currently having this issue - did anyone find a resolution?

    I have tried what Dave suggested on every single browser 🤯 and I have emptied cache/history etc but I am getting no where fast!

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