Unable to complete the verification check on my payment method

Anonymous
2023-10-02T14:30:28+00:00

Hello,

I'm trying to start my Office E3 trial but I keep getting this message when going to Start Trial:

Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time.

If the problem doesn't go away, please submit a Service Request.

I tried calling the support but didn't get to speaking to anyone but pre-recordered auto-replies.

I have tried using a different card as my payment method, cleaning cookies, switching browsers and networks -- nothing worked. I can see there have been people with similar issues but unsure how they were solved. Could anyone please suggest an answer?

Thanks!

Kind wishes,

Kira

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

50 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2023-10-21T01:08:20+00:00

    Just beyond the ridiculous

    So far tried the following different cards, creating new billing accounts, creating new accounts and adding billing.

    Opened a support ticket just get try now , try now

    In my case an MS partner who has a corporation wanting to buy services the idea was to demo to them Windows365 and then they wanted to buy 700 seat license, I've spent around 2 days trying everything, now lost client and they've given up with the idea of Windows365, all because MS billing team cant get their act together.

    Was this answer helpful?

    10+ people found this answer helpful.
    0 comments
  2. Anonymous
    2024-02-29T18:22:42+00:00

    I have the same issue - and the technical support person keeps telling me to try the same steps that I've/we've already tried on 4-5 different support sessions. I had to some them logs from my browser. This is not a browser issue. I have tried 3 different browsers on 3 different computers.

    All I want to do is add a M365 E5 license. Shutup and take my money. Seriously.

    Was this answer helpful?

    7 people found this answer helpful.
    0 comments
  3. Anonymous
    2023-10-14T16:20:44+00:00

    I have excatly the same problem trying to purchase Micrsoft 365 Business standard- i get this response and tried on different cards. It will do a test payment fo £0.0 byt then this happens on the purchase

    Please try again in a few minutes. We are unable to complete the verification check on your payment method at this time.  (CV: 2UXkdLBUO3TXeGsp.15)

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2024-08-29T12:08:12+00:00

    Im facing the same annoying issue. Using Edge or Fireforx as a browser didnt help and also the solution from "Daniel Covey" is not working as i dont see the "Add an associated billing tenant" in my billing account options. Such a shame from microsoft to led their users allone with this issue and dont even providing helpful support or fixing this issue.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2024-01-16T20:41:23+00:00

    We are having the same issue! Ticket open for almost a month and nothing from Microsoft.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments