We need a senior and knowledgeable tech support worker to answer all our questions in ONE thread. Why are Microsoft not providing this? I was told that the Recent List problem is because of a bug that Microsoft engineers are working to fix. If so, why aren't Microsoft explaining more about it to the many of us affected, instead of just leaving us to fiddle with our settings, etc, and do things we don't understand?
It worries me that a Microsoft technical support worker took an hour to come to the same conclusion that users on other threads had already figured out themselves - about unticking 'Show files from office.com'. This might remove the list, but it does not rectify the underlying issue or shed light about what's causing the problem. Why did that tech worker not know it's a recognised bug (or so I was told) that their engineers are working on?
I'm fed up of getting different, often contradictory, answers from different tech workers on different threads that have been opened on this subject. This thread has been left unmoderated and we were told to start (yet) another thread, but there's no co-ordination, and we're getting nowhere.