Disabling mandatory MS Authenticator app

Anonymous
2023-09-12T11:08:43+00:00

Good afternoon,

We have text and call authentication set up as multi factor authentication for our users.

This has worked very well up until recently, when Microsoft have started to force the option of the authenticator app on users, and made it unskippable despite our setup.

The option to skip is not present on the "improve your sign ins" screen.

Where is the setting to disable the forcing of the authenticator app for the user?

I have seen on other posts there are options to disable this. For example here: https://learn.microsoft.com/en-us/answers/questions/1338546/users-are-being-forced-to-use-microsoft-authentica

If, as in the screenshot in the "accepted answer" post we change the registration campaign status to disabled, does this remove the enforced app prompt?

At present it is currently set to "Microsoft managed".

We are fine with the app as an OPTION however it should not be mandatory as it does exclude people who do not have the latest phones, or indeed, any smart phone.

Chris

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2023-11-23T00:14:10+00:00

    MS is so concerned and obsessed with security that it is almost impossible to login to any website using a windows device with a Chrome instead of a windows browser. Two step verification prevents me from accessing almost any website. I have been a windowd OS user since the 80s Thinking of changing to Mac.

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  2. Anonymous
    2023-11-23T00:15:49+00:00

    iPhone Chrome browser works!!

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  3. Anonymous
    2023-11-28T13:36:18+00:00

    Hello, Chris,

    To disable the Microsoft Authenticator, or to prevent it from being mandatory, please follow the steps outlined in this video.

    https://youtu.be/Gp8abF-G_VY?si=ti40r8vINIjL9s7P

    You will need admin access to https://entra.microsoft.com which was formerly Azure AD.

    We hope this helps.

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  4. Anonymous
    2023-12-01T15:31:38+00:00

    I DO NOT WANT the authenticator app on my PC or on my phone. YOU are locking me out of my account that I pay money for!! I do my business on my computer. I am a Realtor not a computer geek. I do not know what Azul is or where to find it and I DON'T WANT IT!!

    I just had to change my passwords to access my account. Please don't make me become an Apple user to escape Microsoft!! There's a lot of Boomers in this society. WE don't all want or need this ****! Even those of us aware of cybersecurity and wire fraud.

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  5. Anonymous
    2023-12-01T15:34:08+00:00

    I apologize for my frustration, kerry, as I thought you were part of Microsoft - not a community member. How do I actually talk to someone??

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