Disabling mandatory MS Authenticator app

Anonymous
2023-09-12T11:08:43+00:00

Good afternoon,

We have text and call authentication set up as multi factor authentication for our users.

This has worked very well up until recently, when Microsoft have started to force the option of the authenticator app on users, and made it unskippable despite our setup.

The option to skip is not present on the "improve your sign ins" screen.

Where is the setting to disable the forcing of the authenticator app for the user?

I have seen on other posts there are options to disable this. For example here: https://learn.microsoft.com/en-us/answers/questions/1338546/users-are-being-forced-to-use-microsoft-authentica

If, as in the screenshot in the "accepted answer" post we change the registration campaign status to disabled, does this remove the enforced app prompt?

At present it is currently set to "Microsoft managed".

We are fine with the app as an OPTION however it should not be mandatory as it does exclude people who do not have the latest phones, or indeed, any smart phone.

Chris

Microsoft 365 and Office | Subscription, account, billing | For business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

64 answers

Sort by: Oldest
  1. Anonymous
    2024-07-01T15:25:18+00:00

    Have you checked with duo support?

    They have multiple guides to use duo exactly as you describe.

    Also if it's impairing business you should really just create an azure support ticket and review your settings.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2024-09-19T15:47:40+00:00

    I am set up as the company admin but I am NOT an IT person. Can you tell me exactly how to log in to the Azure portal as admin?

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2024-09-19T15:56:01+00:00

    Go to: https://portal.azure.com

    Sign in with Company admin account

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2024-09-21T20:04:34+00:00

    What is the Azure portal? I only have access to my admin.microsoft.com portal. How do I shut off this function for myself and all my employees?

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2024-09-30T21:07:02+00:00

    I tried this but the damn popup telling me I had to download the Authentication App to my cell phone popped up. That is what I was trying to stop. I am so pissed off at Microsoft now for doing this without giving us an opt-out procedure.

    Was this answer helpful?

    0 comments No comments