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Good afternoon,
We have text and call authentication set up as multi factor authentication for our users.
This has worked very well up until recently, when Microsoft have started to force the option of the authenticator app on users, and made it unskippable despite our setup.
The option to skip is not present on the "improve your sign ins" screen.
Where is the setting to disable the forcing of the authenticator app for the user?
I have seen on other posts there are options to disable this. For example here: https://learn.microsoft.com/en-us/answers/questions/1338546/users-are-being-forced-to-use-microsoft-authentica
If, as in the screenshot in the "accepted answer" post we change the registration campaign status to disabled, does this remove the enforced app prompt?
At present it is currently set to "Microsoft managed".
We are fine with the app as an OPTION however it should not be mandatory as it does exclude people who do not have the latest phones, or indeed, any smart phone.
Chris
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
That is a setting called authenticator campaign or such. Disable it.
If computer is not "trusted" there could be a conditional access rule to enforce mfa. All you need to do is open support ticket in azure/entra they will find the issue
Here is the proper way. There are options to ignore changes until Oct 1 this entire time.
Also opening a ticket IN the azure portal will provide excellent support (I am a MS reseller)
It should be on the "new experience" you will see all the types of authentication methods. Disable or enable as desired. You can target and/or exclude groups
Also go to manage migration and set to complete once done
Also search for authenticator campaign and disable
Lastly verify there are no conditional access rules that also require MFA, if desired
Agreed. It even gives you grief if you log into a new computer, but you already HAVE the app. It still won't let you carry on.
I tried this but the damn popup telling me I had to download the Authentication App to my cell phone popped up. That is what I was trying to stop. I am so pissed off at Microsoft now for doing this without giving us an opt-out procedure.