Disabling mandatory MS Authenticator app

Anonymous
2023-09-12T11:08:43+00:00

Good afternoon,

We have text and call authentication set up as multi factor authentication for our users.

This has worked very well up until recently, when Microsoft have started to force the option of the authenticator app on users, and made it unskippable despite our setup.

The option to skip is not present on the "improve your sign ins" screen.

Where is the setting to disable the forcing of the authenticator app for the user?

I have seen on other posts there are options to disable this. For example here: https://learn.microsoft.com/en-us/answers/questions/1338546/users-are-being-forced-to-use-microsoft-authentica

If, as in the screenshot in the "accepted answer" post we change the registration campaign status to disabled, does this remove the enforced app prompt?

At present it is currently set to "Microsoft managed".

We are fine with the app as an OPTION however it should not be mandatory as it does exclude people who do not have the latest phones, or indeed, any smart phone.

Chris

Microsoft 365 and Office | Subscription, account, billing | For business | Other

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  1. Anonymous
    2024-02-13T16:33:05+00:00

    This is interesting, I do have location based conditional access (we don't require MFA if someone is in one of our physical offices). Not sure why they would require authenticator for that when its the device's IP that should be reporting it. I will test this and see if it removes the Authenticator from the registration screen.

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  2. Anonymous
    2024-02-07T21:12:42+00:00

    Still struggling with this. I've tried only allowing the app for a select security group and disabling it altogether, and its still the giant default option when new staff go to the registration link.

    I disabled the campaign, I can't go into security defaults because that screen isn't accessible if you use conditional access.

    Any other thoughts?

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  3. Anonymous
    2024-01-31T14:12:32+00:00

    Here's a direct link to disable the Microsoft managed registration campaign, no need to disable it

    https://portal.azure.com/#view/Microsoft\_AAD\_IAM/AuthenticationMethodsMenuBlade/~/RegistrationCampaign

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  4. Anonymous
    2024-01-04T13:53:12+00:00

    I was in the same boat. But luckily I purchased my exchange setup through my web provider so they were able to deactivate MS authenticator. It took some time to take effect (maybe 16 hours, though they told me could take up to 24).

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  5. Anonymous
    2023-12-27T16:11:27+00:00

    Can you update these instructions for O365 using Entra?

    Thank you

    Barry

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