"Looks like this invitation link is not working"

Anonymous
2023-11-08T06:12:00+00:00

I sent my friends an invitation to share my Office 365 account (5 users). When they opened an email and clicked link it's showed "Looks like this invitation link is not working, You'll need contact the person who invited you and ask them to shar the subscription with you". But some can join invitation link. What's happening with some e-mail?

Microsoft 365 and Office | Subscription, account, billing | For education | Other

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Anonymous
2023-11-24T17:43:06+00:00

In response to the following error I have figured out the solution:

"Looks like this invitation link is not working

You’ll need to contact the person who invited you and ask them to share the subscription with you"

Microsoft does not know the answer and neither does their Bing AI since this is an unresolved bug.

The problem will occur if the person you are attempting to share the subscription with is already a member of your family safety group.

While logged in to the account that is attempting to send the share go to https://account.microsoft.com/family/home

You will likely see the person in your list of family twice. One of them will be pending invitation.

Remove the person from your family group (not the one pending invitation). Once they are kicked out go ahead and accept the invitation for them using their account.

This should now work and they will be back in your family group. You will likely have to change any family sharing settings in Windows after all this and you may need to sign out of MS desktop apps and back in (for the added user).

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  1. Anonymous
    2024-09-18T14:23:05+00:00

    I should have added that my first step was to try to cancel the former subscription on the part of my wife that seemed to be blocking my efforts to share my current subscription with her. To do that, I went to https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b and clicked on the button labelled "Request a call back" under the heading "Cancel Microsoft 365 with the help of a support advocate". It took about 10 minutes to get a callback. When that happened, I explained the problem and then went through the whole sharing a subscription rigamarole once more with the tech. I'm not aware that she did anything at her end, although she apparently able to follow the various steps from her end, and at the end--it worked!

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  2. Anonymous
    2024-09-18T15:26:50+00:00

    Thank you, Stevan Zoeren.

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  3. Anonymous
    2024-09-23T21:46:00+00:00

    Been trying for the past 2 hours to share my family subscription to MS 365 with my wife, who is registered as a family member "Looks like this link is not working". Message advises to go to services and subscription tab on account.microsoft.com but no help is offered there?

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  4. Anonymous
    2024-09-30T20:48:19+00:00

    i can only accsess the online version. its not allowing me access on my desktop

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