"Looks like this invitation link is not working"

Anonymous
2023-11-08T06:12:00+00:00

I sent my friends an invitation to share my Office 365 account (5 users). When they opened an email and clicked link it's showed "Looks like this invitation link is not working, You'll need contact the person who invited you and ask them to shar the subscription with you". But some can join invitation link. What's happening with some e-mail?

Microsoft 365 and Office | Subscription, account, billing | For education | Other

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Anonymous
2023-11-24T17:43:06+00:00

In response to the following error I have figured out the solution:

"Looks like this invitation link is not working

You’ll need to contact the person who invited you and ask them to share the subscription with you"

Microsoft does not know the answer and neither does their Bing AI since this is an unresolved bug.

The problem will occur if the person you are attempting to share the subscription with is already a member of your family safety group.

While logged in to the account that is attempting to send the share go to https://account.microsoft.com/family/home

You will likely see the person in your list of family twice. One of them will be pending invitation.

Remove the person from your family group (not the one pending invitation). Once they are kicked out go ahead and accept the invitation for them using their account.

This should now work and they will be back in your family group. You will likely have to change any family sharing settings in Windows after all this and you may need to sign out of MS desktop apps and back in (for the added user).

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  1. Anonymous
    2023-11-15T20:02:13+00:00

    I am also trying to share my 365 Family Subscription with a hotmail account however get this same error despite sending a fresh link.

    Please contact me so I can get help.

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  2. Anonymous
    2023-11-23T02:21:04+00:00

    I have a Family 365 subscription however when I invite my wife to join, she gets the link but then receives the following message.

    “You’ll need to contact the person who invited you and ask them to share the subscription with you."

    She recently had a personal 365 account however this has not been renewed.

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  3. Anonymous
    2023-11-18T20:59:34+00:00

    I cannot accept the sharing sent to me on Microsoft 365 family.

    "You’ll need to contact the person who invited you and ask them to share the subscription with you."

    This is what appears. The share has been sent numerous times. On the senders side it shows that I am listed and ready to sign on but I am unable to.

    Thios is a new subscription as of October 23.

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  4. Anonymous
    2024-01-18T01:21:56+00:00

    I tried what EFJets described and I got a different error message ("Looks like this invitation is invalid. You'll need to contact the person who invited you and ask them to create a new link and invite you again."). So I also deleted the user with the pending invitation and re-created the invitation from scratch and it worked fine.

    I wish MS would fix this. How frustrating!

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    3 people found this answer helpful.
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