I live in Silicon valley, and I know several Microsoft employees (mostly engineers). I think they know their problem. But as long as the company keeps on making big profit, their stock value keep on rising, they are not going to rock the boat.
If we want send them a notice they can understand, we need to find a way to drag down MSFT's stock price.
I signed on to OneDrive in Feb 2024 (due to some misunderstanding that it will be a nice backup tool), it has been a nightmare ever since. I can't find any help, the google searches gave me incomplete and conflicting solution, and no official solution on how to safely uninstall OneDrive and return all my data back to me.
It's crazy!
At one point, I thought I can go to the Microsoft store in our neighborhood shopping mall (Valley Fair), but it's closed! They know how bad their products are, and they don't want to be overwhelmed by the customers complaining in person.
Apple at least have its Apple stores that can help out customers, while it has its own set of big-tech issues...