"The folder you tried to unselect contains the windows documents folder, which is an important folder in windows and is currently pointed to Onedrive"

Anonymous
2023-09-06T05:02:28+00:00

When I try to unsync any folder, this error message appears:

"The folder you tried to unselect contains the windows documents folder, which is an important folder in windows and is currently pointed to Onedrive"

This is a new thing that started happening over the weekend, as I use OneDrive on a daily basis.

Rebuilding all the folders and subdirectories are not an option since they are time-consuming and there is not enough space on my local drive (which is why I am using OneDrive and turning folders on and off).

Microsoft, please sort this out.

Microsoft 365 and Office | OneDrive | For home | Windows

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  1. Anonymous
    2023-09-07T13:18:44+00:00

    Not yet, unfortunately.

    I have a call with a Microsoft technician scheduled. If you can give me more details about your situation, I can also ask on your behalf.

    Did this also just start happening in the last few days? I have a feeling someone at Microsoft did something over the weekend.

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  2. Anonymous
    2023-09-07T13:31:11+00:00

    Exactly the same as you. I am trying to untick a folder on my desktop to avoid it syncing and I get the exact same error message. All worked fine until this week also.

    Not yet, unfortunately.

    I have a call with a Microsoft technician scheduled. If you can give me more details about your situation, I can also ask on your behalf.

    Did this also just start happening in the last few days? I have a feeling someone at Microsoft did something over the weekend.

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  3. Anonymous
    2023-09-07T17:02:44+00:00

    I just got off the phone with the technician. At first he says the problem is because my OneDrive is in Documents, and told me that the issue will be resolved if I moved it out of Documents. You can try that if you'd like, although that is not the real issue and is not a sustainable solution.

    OneDrive has been in Documents since 2018, as it was the default location set by Microsoft in the installation process. I sent them a screenshot showing the timestamp of the folder creation (Jan 29 2018).

    I told him I'm not moving the folder location since it was

    a) the default installation location set by Microsoft themselves and

    b) what if next week Microsoft decides that the User folder - the current default installation location - is now an 'essential' folder which cannot be unsynced anymore and we have to move everything yet again? I'm not going to relink everything every time someone at Microsoft decides to fiddle around with backend settings.

    I asked him to figure out who did what in the past week and to restore OneDrive to its full functionality as of August.

    He is now escalating the issue to the Engineering department. I will post an update when I get one.

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  4. Anonymous
    2023-09-07T17:48:52+00:00

    Thanks for the update. My Onedrive folder has bever been in documents and has worked up until this week. No changes have been made.

    Keen to see a resolution for this one as it's driving me nuts.

    I just got off the phone with the technician. At first he says the problem is because my OneDrive is in Documents, and told me that the issue will be resolved if I moved it out of Documents. You can try that if you'd like, although that is not the real issue.

    OneDrive has been in Documents since 2018, as it was the default location set by Microsoft in the installation process. I sent them a screenshot showing the timestamp of the folder creation (Jan 29 2018), and told them that a Microsoft engineer changed something in the last few days.

    I told him I'm not moving the folder location since it was a) the default location set my Microsoft themselves and b) it will break all my linked files. I asked him to figure out what happened in the last few days.

    He is now escalating the issue to the Engineering department. I will post an update when I get one.

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  5. Anonymous
    2023-09-11T23:15:26+00:00

    I figured I'd chime in as well because I'm definitely seeing the same issue, and like the rest of you, nothing has changed except for how OneDrive started acting...

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