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HOW DO I CANCEL MY SUBSCRIPTION TO MICROSOFT 365
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I canceled the account but you charged me again and the online login says I don't have an account
Hello Steve J
Hi, I'm Karl and will be happy to help you today.
The most important thing that you need to ensure is that recurring billing is turned off fr the subscription to ensure that you do not get billed again when the subscription expires as described in the following article which some people habe reported not always being done automatically by simply cancelling a subscription
Turn recurring billing on or off for Microsoft 365 for home https://support.microsoft.com/office/turn-recurring-billing-on-or-off-for-microsoft-365-for-home-c7c0bc32-9744-4acf-9818-815d5c96cc59
*** just for information, cancelling a subscription does not result in any kind of prorated refund
If you have any questions, don't hesitate to ask, we're here to help you further if needed.
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Hello Steve,
Thanks for your question. My name is Bill and I am happy to help.
To cancel your subscription to Microsoft 365, follow this link, https://account.microsoft.com/services/microsoft365/billing which brings you to the Manage Subscription page. Login with your credentials and select Cancel Subscription.
If that doesn't work, take a look at this article by Microsoft Support that has detailed troubleshooting instructions: https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b
Let me know if I answered your question, or if you have additional questions. Thanks.