One Note keeps switching from drawing (Apple Pencil) to Text Mode. I am using the App on an iPad.

Anonymous
2023-04-08T06:44:54+00:00

Please help me fix this.

Microsoft 365 and Office | OneNote | For education | iOS

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  1. Anonymous
    2023-05-08T13:53:12+00:00

    Dear William,

    Sorry for the inconvenience the issue caused in your environment.

    I suggest you first check Albin's suggestion above to see if the issue goes away after you sync all notebooks. If no, please contact the administrator in your company if you aren't the administrator and let him open a support ticket to our related team as soon as possible so that they can help you fix the issue in your environment directly.

    Thanks for your effort and time!

    Sincerely

    Cliff | Microsoft Community Moderator

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  2. Anonymous
    2023-05-06T15:40:46+00:00

    I have the same issue too. iPad Pro 2nd Gen with 1st Gen apple pencil.

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  3. Anonymous
    2023-05-05T06:15:10+00:00

    Dear Albin,

    Sorry for the confusion and thanks for your effort to share the suggestions here.

    As the issue persists in some users' environments after they update the iOS operating system, I'm afraid that the next step may be to involve some logs for our related team to be further analyzed to find the root causes.

    Opening a support ticket may be a direct way to fix the issues in their environments as soon as possible.

    Our category may have limited resources on further investigating the related logs on iPad.

    Thanks for your understanding and have a nice day!

    Sincerely

    Cliff | Microsoft Community Moderator

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  4. Anonymous
    2023-05-03T07:18:08+00:00

    Possible solution:

    For me, the update helped. At first. Then it start happening again an again. Then I noticed it happen with notebooks that are not synchronised. So I synchronised all notebooks (2 notebooks with more than 50 sections - clients) on my PC and also on my iPad. And now it works ok. We will see what the future will bring. :)

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  5. Anonymous
    2023-05-02T08:36:17+00:00

    Dear Kay,

    Thanks for your updates and reply.

    The related team may take some time to check the submitted feedback on the Feedback platform.

    I also suggest you contact the administrator in your company if you aren't the administrator and let him open a support ticket to our related team as soon as possible by the steps in the following article. They may further investigate the issue from your side and help you fix it directly in your environment.

    Get support - Microsoft 365 admin | Microsoft Learn

    How do I find my Microsoft 365 admin? - Microsoft Support

    Thanks for your effort and time!

    Sincerely

    Cliff | Microsoft Community Moderator

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