The SharePoint app on my iPad keeps crashing when I try to log in. Any ideas on what I should do?

Anonymous
2023-04-12T21:47:02+00:00

I have the latest version of iPad iOS 16.4.1. I do not receive any error message. The app just quits and my iPad returns to my Home Screen. I have deleted and reinstalled the app but it is still crashing. Any help will be appreciated.

Microsoft 365 and Office | SharePoint | Other | iOS

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  1. Anonymous
    2023-04-12T22:34:00+00:00

    Hi,

    I'm Sneha and I'd be happy to help you out with your question. Sorry for the inconvenience caused.

    If the SharePoint app on your iPad keeps crashing when you try to log in, there are a few things you can try. Firstly, make sure you have the latest version of the app installed. If you do, try restarting your iPad and then opening the app again. If that doesn't work, try clearing the app's cache and data. If the app still crashes, you can try uninstalling and reinstalling the app.

    For more Information, please refer to following resources :-

    1. iOS SharePoint app crashes on launch - https://answers.microsoft.com/thread/03e504ce-1822-4e0a-887c-47f49edbdc3d
    2. SharePoint iOS - crashes at login after MFA - https://answers.microsoft.com/thread/5b50065f-dbd5-4c19-bad6-8b93e525359b
    3. Sharepoint iOS vers 4.21.0 keeps crashing on launch - https://answers.microsoft.com/thread/39405ced-502d-480a-9d27-3f48cce9fee5
    4. How can I stop the Sharepoint app from crashing - https://answers.microsoft.com/thread/7efd1449-195a-410d-b8b7-358e0850c86d

    If you have any other questions or need assistance with anything, please don't hesitate to let me know. It will be my pleasure to Assist you.

    Best Regards, Sneha

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  2. Anonymous
    2023-04-13T00:06:32+00:00

    Thanks for the suggested procedures. I tried all the you suggested. I deleted and reinstalled the app. I made sure I have the latest version of the app and iPAD OS. Nothing seems to help. The app still keeps crashing.

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