I'm getting the error message "stock images service failed, please try again" when trying to insert a stock image.

Anonymous
2023-04-12T17:22:28+00:00

This is similar with 3-D models. I've already tried doing an online repair, re-installing, ensuring all privacy boxes to download online content are ticked. Can anyone assist with how this can be fixed?

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Anonymous
2023-04-20T13:58:21+00:00

Hi everyone, a Microsoft Engineer has been in touch. The issue was a default internet setting that was checked preventing me accessing stock images.

Solution:

  1. Open "internet properties" in the start menu.
  2. navigate to the "advanced" tab and scroll down to "Security".
  3. uncheck the box "Do not save encrypted pages to disk"

That worked for me. Hope it helps.

Jay

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  1. Anonymous
    2023-04-21T07:09:28+00:00

    Worked for me and several of my users :)

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  2. Anonymous
    2023-04-20T22:01:07+00:00

    Hi everyone, a Microsoft Engineer has been in touch. The issue was a default internet setting that was checked preventing me accessing stock images.

    Solution:

    1. Open "internet properties" in the start menu.
    2. navigate to the "advanced" tab and scroll down to "Security".
    3. uncheck the box "Do not save encrypted pages to disk"

    That worked for me. Hope it helps.

    Jay

    Image

    Hi JayDur

    Thank you so much for sharing the fix, please do not hesitate to ask the community anytime just in case you have any questions in the future.

    Sincerely

    Juhn Jac

    Microsoft Forum Moderator

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  3. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2023-04-20T15:37:34+00:00

    Brilliant! I've noticed that other folks have picked up on this and passed it along. Thanks for posting it here.

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  4. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2023-04-20T15:36:12+00:00

    Juhn Jac,

    This problem has been reported here MANY times. It's a problem at Microsoft's end. It's NOT something individual users can fix, so please STOP suggesting all of these troubleshooting steps to them for this particular problem. It just wastes their time.

    Thank you.

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