I hate to say this, there appears to be no way to fix this.
if you somehow get in touch with someone from Microsoft they send you to a web page where you fill out a report of the problem.
that web site never replies to you ,
either
- because your account is suspended they can not see your email ..or worse
- they filter your request because your account is suspended or even worse
- they are literally ignoring you . ( also it could be AI tech support on all of the above)
You can buy Sony , you can run Linux . I think Microsoft does not care because ,they would have fixed this
or at least give me an email why my account was suspended . I don't think I am asking too much for that
I was committed to Xbox, but have been slowly moving toward linux since Vista.
I was going to use my points on a Series X ..but now that the points are gone .. well I need to start saving again.
I have owned/(or still own) an xbox, xbox 360 ,xbox one and xbox one x .. but Microsoft does not care .
My $.02