Need help! I can't update my payment method for Microsoft 365

Anonymous
2023-06-26T12:45:38+00:00

I can't remove the old (expired) credit card.

And I can't add a new credit card.

It keeps saying the same error message

"Check the info you entered. It doesn't match the info for this card."

Despite all info entered being accurate.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-11-25T14:43:53+00:00

    I have tried repeatedly to add.

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  2. Anonymous
    2024-11-25T15:27:48+00:00

    Sadly that doesn’t help :(

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  3. Anonymous
    2024-11-26T01:48:13+00:00

    On the Account Page scroll down to Payment Options and click on it. This will show your payment credit card or cards, whether Visa, Amex, Discover, etc. Click on the card you wish to remove. Choose remove card or edit card.

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  4. Anonymous
    2024-11-26T02:12:18+00:00

    Hello Linda, this question was attended to and answered some weeks ago. All good now.

    Thank you. JOhn Mc

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  5. Anonymous
    2024-11-26T03:36:03+00:00

    I eventually got to speak to a human being, what a bonus, and she managed to sort my problems out.

    its just such a pity that its so hard to talk to a human being, maybe they should employ more human beings , what ever happened to that idea ??

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