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I can't remove the old (expired) credit card.
And I can't add a new credit card.
It keeps saying the same error message
"Check the info you entered. It doesn't match the info for this card."
Despite all info entered being accurate.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
The same card the same payments previously can't understand why my recent payments can't go through
Completely emove the card you used, then add it back again.
I’ve been having the same issues as the person above. Like many others I desperately need to get this issue sorted. I use Microsoft for my university studies and am not able to contact my tutor or send in assignments without the account!
I’ve contacted the support chat and they’re not able to help. Please would you help me reestablish my account?
Completely remove the credit card you use, then add it back again.
Why won't you let me update my subscription? I'm trying to change my credit card number as the old one expired and the line for that is not active. I can update my address no problem but that doesn't need to be changed. Why does Microsoft make everything so difficult?