Need help! I can't update my payment method for Microsoft 365

Anonymous
2023-06-26T12:45:38+00:00

I can't remove the old (expired) credit card.

And I can't add a new credit card.

It keeps saying the same error message

"Check the info you entered. It doesn't match the info for this card."

Despite all info entered being accurate.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2024-07-06T21:16:17+00:00

    Why am I getting this message again? My account and my payment method is correct.

    Please remove me from your emails that I received today July 6th at 12:31 PM and

    1:21P MDT.

    One states "I can't change my payment method" and the other "A moderator has

    deleted a thread you were following" and I have never followed or created a thread.

    Please stop sending me these emails.

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  2. Anonymous
    2024-07-10T13:10:48+00:00

    I also can't update my new card info. And, as usual MS Help is helpless, Why do I even bother

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  3. Anonymous
    2024-07-26T18:42:28+00:00

    Hi,

    I am having a similar issue for updating my card for a subscription. It won't allow me to remove my old card but my new card is on the account but it won't change payment methods. I require this sorted ASAP as I cannot access my emails.

    Thank you

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  4. Anonymous
    2024-07-27T14:38:31+00:00

    I added a new payment method, and requested my subscription use the new payment method, but they still didn't do it. This was over 24 hour ago. I have a subscription to 100gb storage in onedrive, but it's been showing I have only 5gb and am over the limit, so I cannot add anything to it.

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  5. Anonymous
    2024-07-27T14:40:04+00:00

    How do report or sort it as ASAP?

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