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I can't remove the old (expired) credit card.
And I can't add a new credit card.
It keeps saying the same error message
"Check the info you entered. It doesn't match the info for this card."
Despite all info entered being accurate.
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I don't understand why I am getting these messages to my email address. My payment
method with my Visa card has been updated and is current on your website.
[Moderator note: personal information removed]
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I can't get Microsoft to accept my new card. My bank stopped my credit card because they suspected someone was hacking it. I followed all procedure to replace it with a new one for Microsoft and Microsoft now correctly lists my new card as my payment method but still clams my payments are not going through nd tells me to update.
What also puzzles me is that they tell me I owe a paltry ZAR29.00. What for? I thought that my subscription was taken off my card annually on 12/1/--
Judging by the number of people here with the same problem, MS, as usual, is having another system issue and is not responsive or helpful. I too cannot add a payment method. I have tried several different cards, re-entered each multiple times. Don't try to put this off on users. Just fix it.
I followed these suggested steps....And of course, also as usual, MS support is useless. It responds, "cannot complete your request at this time." I'm not sure why I continue to bother with MS products anymore. I think I'll cancel them all now.